P2P Vera · Member Experience Platform

Press 1 for Frustration. Or Just Ask Vera.

Members get instant, secure self-service access to eligibility, benefits, claims, and authorizations — everything they'd normally call in for. No hold music, no phone tree, no waiting on your team.

Self-Service That Actually Works.
One Platform. Connected Experiences. Smarter Operations.

Schedule a Free Consultation →
member.optiverasolutions.com · Secure

Welcome back, Jane Doe
Medicare Advantage · MCT0001234

Live Session
Digital Member ID
Jane Doe
Medicare Advantage · MCT0001234
ID Card
Benefits
Claims
Authorizations
Ask Vera
What's my copay for a specialist visit?

Self-Service Access

Instant, 24/7 access to eligibility, claims, and more — no calls required.

Intelligent Concierge — Vera

Vera answers in plain language and routes to a human when needed.

Always-On Automation

Every request is automatically routed, tracked, and audited.

What It Does

The Platform That Keeps Members and Operations in Sync

MEP puts real-time healthcare information directly in members' hands — fully integrated with the systems your operations already run on, and modular enough to adopt at your own pace.

"No public-facing application communicates directly with EZ-CAP. All member interactions are securely orchestrated through Process2PointIA™ — so EZ-CAP remains the authoritative system of record, always."

1
Member Self-Service Foundation

Everything Members Need. Zero Wait Time.

A secure, browser-based portal giving members real-time access to their full health plan — no call center required for routine questions.

Members can instantly check:

Eligibility & Benefits
Coverage Detail
Claims & EOBs
Status Tracking
Prior Authorizations
Referral Status
Eligibility & Benefits
Coverage Detail
Digital ID Card
View & Share
Provider Directory
In-Network Search
Plan Documents
EOCs & Formularies
Digital ID Card
View & Share
24/7
Self-Service Access

The Result?

One secure login. Every answer members need. Zero calls to your team.

2
Vera — Digital Healthcare Concierge

Your Members Never Have to Wonder Again.

Inform Guide Connect

The concierge that never says "let me transfer you."

Answers before members finish asking.

Never leaves them lost in a menu.

Knows who to loop in — and does it instantly.

Vera — Your Healthcare Concierge
Online · Ready to help
What's my copay for a specialist visit?
Your plan includes a $20 copay for in-network specialists, after your $250 deductible. Want me to check a pending referral?
Yes — check my referral for Dr. Bennett
Found it — your referral to Dr. Sarah Bennett, Cardiology was approved on August 5th. You can schedule anytime before October 5th.
3
Member Services Automation

Streamline Every Request. Never Lose Track of a Case.

Every appeal, grievance, and request follows the same path — start to finish. Nothing falls through the cracks.

Submitted
Routed
Tracked
Resolved

Every step — logged and audit-ready.

Enterprise-Grade Trust

Built on Security.
Bound by Compliance.

Every member interaction is protected, audited, and fully compliant. Security and privacy take precedence over convenience — always.

Fully Auditable

Every action and routing decision logged end-to-end

HIPAA-Compliant & CMS-Ready

Built to meet CMS digital access requirements and HIPAA safeguards

Multi-Plan Scalable

One platform, built to scale across clients and health plans

Security Before Convenience

MFA enforced — every interaction secured by P2P

HIPAA Compliant CMS-Ready Architecture End-to-End Encrypted Multi-Factor Authentication Complete Audit Logging Medicare Advantage Ready
Let's Work Together

Ready to Transform Your
Member Experience?

The Member Experience Platform is built to deliver from day one. See Vera in action, watch the pipeline charts come to life, and explore how Process2PointIA™ connects it all — in a live, no-pressure demonstration.

Schedule a Free 30-Min Consultation → Explore Process2PointIA
OptiVera Solutions

Empowering healthcare and technology-driven organizations to achieve operational excellence through intelligent automation, advanced technology platforms, and strategic communications.

PO Box 1052
Riverview, FL 33568
United States

Company

Process2PointIA

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